Executive accountability
Building a culture of ‘accountability’ is essential to the success of today’s organizations. And, at the end of the day, it’s up to the senior leader of the organization to deliver on results to key stakeholders. To achieve those results in a way that contributes to continued success in the future, it’s incumbent on governing boards to ensure that the expectations for the senior leader are clearly defined, communicated and reviewed on a regular basis.
We work with governing boards and their senior leader (e.g. CEO, President, Executive Director) to establish effective performance measures, gather relevant performance feedback and facilitate the review of their senior leader’s performance.
We’ll Work With You To
Identify key elements that drive performance of the senior leader (e.g. strategic priorities, business plans, financial objectives, contract obligations, roles and responsibilities)
Establish a clearly defined policy and process for performance planning and review
Ensure that key roles and responsibilities are clearly defined and documented
Confirm specific goals and objectives with appropriate measures of performance
Identify key leadership competencies critical to successful performance
Facilitate the review of performance against established performance criteria in conjunction with key stakeholders
Link performance results to compensation
Some Examples Of Our Work
General Manager, Financial Services Company – in conjunction with key stakeholders, we identified and documented key performance criteria that were closely linked to strategic direction, business priorities and leadership expectations. We then gathered, analyzed and reported on actual performance and facilitated the review process with the board of directors.
President, Regional University – working with the board of governors of this rapidly growing university, we identified key performance criteria and gathered performance feedback from key stakeholders including board members, management, faculty, students and the community. We then generated appropriate summary reports and conducted an interpretation session for board members.
CEO, Health Care Organization – in conjunction with the CEO and board of directors of this complex multi-disciplinary organization, we designed and conducted a review process that captured CEO performance across a range of key measures. Stakeholder feedback was a key ingredient to the success of this initiative and included a multi-rater feedback survey and targeted interviews. A facilitated debrief of results with the CEO and board enhanced the type and depth of conversations regarding organization performance.
CEO, Private School – in conjunction with the CEO and board of governors of this internationally recognized school, we identified appropriate performance criteria and solicited feedback from key stakeholders including board members, management and faculty. We compiled summary documentation, conducted detailed interpretation, facilitated the debrief process and developed appropriate communication strategies and messaging.
CEO, Health Profession Organization – working with the board of governors and CEO of this licensing and regulatory body, we updated the review policy and process, determined relevant performance criteria, and gathered feedback information from key stakeholders from across the country. Interpretation and debrief of the results with the CEO and board members was a key component to success of this initiative.
Executive Director, Professional Association – in conjunction with the governing body of this association of education executives, we identified and documented key performance criteria based on strategic and operational priorities, gathered performance feedback from major stakeholders and facilitated an insightful and supportive performance review discussion with the Executive Director and board members.