360° Feedback
360° Feedback: Insights That Drive Results
WHAT IS 360° FEEDBACK?
360° feedback is a well tested method to improve individual, team and organizational performance. Unlike traditional feedback processes, 360° feedback collects data from multiple perspectives. Responders provide feedback on a leader’s behaviour and/or performance, from every “point of the compass”: supervisors, peers, direct reports, internal/external customers, and others.
WHY 360° FEEDBACK?
Alignment: Helps align leadership behaviour and performance with the needs and priorities of the business
Focus: Focuses leader attention and development efforts on what’s truly important
Accountability: Enhances leader accountability by providing information and insights on key performance expectations; it also sends a message to employees that leaders are accountable for their own conduct and performance in the workplace
Capacity: Supports the development of improved leadership skills and capacity, helping organizations identify high-performers for key assignments
WHY NOW?
360° feedback is all the more important in times of change and uncertainty. Leaders need to stay focused on those few issues that matter and that drive results. They also need to:
gauge whether they are “on target” and performing in ways that will advance the needs of the organization
demonstrate that they are clearly accountable for results and the means of getting there
Our Approach: Aligning Business Strategy & Leadership Behaviour
WHY CYGNUS?
At CYGNUS, we specialize in conducting 360° assessments for senior executives and their teams. We understand what it takes to make 360° feedback successful. We work with you and your team to:
Define the purpose and application of the 360° feedback process and its linkages to existing HR and business practices
Clarify and confirm the organization’s strategy and desired culture to ensure alignment between the 360° design and the needs of the organization
Identify the key leadership behaviours and performance expectations needed to support the organization’s business priorities
Design and administer the complete 360° process, from design and testing, communications and participant orientation, survey distribution and collection, to results reporting and interpretation
Review and interpret the 360° results, identifying key themes and patterns
Debrief 360° participants, helping them to understand their results, determine key strengths and opportunities for development and identify next steps
Provide ongoing leadership development support such as one-on-one and team-based coaching
OUR DIFFERENCE
Business Focus: We believe 360° feedback should enhance business performance and leadership effectiveness. We understand the needs and realities facing today’s leaders, and are skilled at translating the business requirements of organizations into leadership behaviours and performance expectations.
Customization: We offer customized tools and solutions. We ensure our 360° assessments provide participants with feedback on those behaviours and performance that directly support the organization’s unique business strategy/priorities; we can tune the 360° assessment to meet our client’s specific needs.
Full-Service: We look after all aspects of the 360° process – from design and testing, communications and participant orientation, survey distribution and collection, to results reporting and interpretation. We are readily accessible by phone and email - we actively support our clients and participants throughout the process.
Experience & Expertise: We have significant depth of experience and expertise, having worked in the field for over 15 years. We are constantly enhancing our 360° feedback and related assessment services to align with the latest best practices and to better serve our clients.
